Shipping policy
Last updated: 9 October 2026
1. Where we ship
We currently ship to Italy and Spain. For other countries please contact us before ordering at info@ciaobuddies.com.
2. Shipping costs
- Free shipping on all orders over €20.
- For orders up to €20, the shipping cost (if any) is shown at checkout before you confirm and pay.
Prices include VAT and any other applicable taxes: the total shown at checkout is the final amount you pay.
3. Processing time
Orders are processed and handed to the carrier within 24–48 business hours (Monday to Friday, excluding public holidays) after the order confirmation. Orders placed on weekends or public holidays are processed from the next business day.
4. Delivery time
Delivery time varies from product to product, depending on the warehouse it ships from. On average, delivery takes 4 to 7 business days after dispatch. The estimate shown on the product page and at checkout is indicative.
Unless otherwise agreed, we deliver within 30 days from the order. If we cannot deliver within this period, or within an additional period you set us, you may cancel the order and receive a full refund within 14 days.
5. Tracking
When your order ships you will receive an email with the tracking number. You can follow your parcel at any time on the Track your order page. Tracking may take up to 48 hours to show the first updates.
6. Possible delays
Delivery times may be longer, by a few business days, because of events outside our control, such as: peak periods (for example Black Friday and Christmas), strikes, extreme weather, natural disasters, epidemics, checks by authorities or customs, carrier disruptions or other force majeure events. In these cases we will keep you informed and the delivery deadline will be extended for the duration of the event. Your right to cancel described in section 4 is not affected.
7. Delivery address and failed delivery
Please check that your shipping address and phone number are correct and complete before confirming the order. If you notice a mistake, write to us immediately: we can correct it only before the order is dispatched. If a parcel is returned to us because of a wrong or incomplete address or because it was not collected, we will contact you to arrange a new shipment; the cost of reshipping may be charged to you.
8. Orders with several products
Orders containing several products may be shipped in more than one parcel, from different warehouses, and may arrive on different days. You will not pay any additional shipping cost for this.
9. Damaged or lost parcels
Risk passes to you only on delivery. If the parcel arrives visibly damaged, please note it with the carrier if possible and send us photos within a few days at info@ciaobuddies.com. If a parcel is lost, we will send the products again or refund you.
10. Contact
For any question about your shipment: info@ciaobuddies.com – phone +1 808 7744 506.